Cancellation and Refund Policy
Last updated: September 27, 2026
Every Unitouch card is personalized with your own name, details, and profile before it is printed and shipped, so it cannot be resold to anyone else. Because of this, our policy works a little differently from a standard return policy.
1. Order cancellation
You can cancel your order for a full refund at any point before it enters production. Once your card has moved to printing, it can no longer be cancelled, since it has already been personalized to your details.
2. Returns
Because each card is custom printed with your own name and details, we are not able to accept returns simply for a change of mind once your card has shipped.
3. Defective or damaged cards
If your card arrives defective, damaged, or with a printing error that is our fault, we will replace it free of charge. To request a replacement, email support@unitouch.in within 7 days of delivery with your order number and a photo of the issue.
If a replacement is not possible, for example if your design is no longer available, we will issue a full refund to your original payment method instead.
4. Refund timelines
Approved refunds are processed back to your original payment method and typically appear within 5 to 10 business days, depending on your bank or card provider.
5. Contact us
For any question about an order, replacement, or refund, email support@unitouch.in.